DreamCloud Trials
For your mattress, furniture, and bedding
Table of contents
I. Mattress 365-Night Trial PeriodII. Furniture 60-Night Trial PeriodIII. Bedding 30 Night Trial Period
I. Mattress 365-Night Trial Period
I.A. Applicable Mattresses
Shop All MattressesI.B. Mattress 365-Night Trial Policy
Customers who have purchased a new DreamCloud mattress either directly from DreamCloud at DreamCloudsleep.com or from certain DreamCloud-authorized retailers are eligible for a 365-Night Mattress Trial Period. Eligible customers may use their new DreamCloud mattress for its intended purpose (and with a proper base, frame, or foundation) in their normal sleep environment for up to 365 nights while retaining the option to submit a Return Request for the mattress throughout the duration of the mattress trial period. The 365-night product trial period begins on the date of delivery of the mattress.I.C. Mattress Return Process
The Return Request for an opened mattress can be made no earlier than 30 days after delivery and no later than 365 days after delivery. Return Requests for unopened mattresses can be made immediately after delivery. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for returns and warranty claims.For a Return Request to be approved, mattresses must be in a sanitary condition where we can donate them, with no rips, stains, signs of wear and tear, etc. To facilitate the donation of returned mattresses, we work with Donation Partners who will arrive on-site (as scheduled with the customer) to assess the condition of the mattress, determine eligibility for donation, and, if eligible, retrieve the returned mattress for donation. Our Donation Partners maintain the right of refusal to accept mattresses that are determined to be ineligible for donation; all decisions regarding donation eligibility are made Solely at the discretion of our Donation Partners and are final.
